New Product Return Credit
In an effort to maintain customer satisfaction and
support, Freedom Farms will allow NEW, unopened,
products to be returned within the below listed time
frames. Products can be returned on the basis that
customer expectation has not been met.
New Product Return Credit Specifications
All returns are subject to a restocking fee of $25
or 10% (whichever is greater) and will automatically
be deducted from the amount of credit authorized
from the return.
For any customer who purchased a product, they may return it within ninety (90) days
for credit ONLY.
Credit issuance is as follows:
• Full credit, (minus restocking fee) if received
within 2 weeks from date of purchase
• 75% credit (minus restocking fee) if received
within 30 days from date of purchase
• 50% credit (minus restocking fee) if received
within 90 days from date of purchase
• All restocking fees will be deducted from the
credit value received.
• No returns will be accepted after 90 days from
date of purchase.
If the product is not in NEW condition and still in
its original packaging, customer will not receive
full credit. If product is used in any way, Freedom
Farms will be responsible for deciding the amount of
credit to be given to the purchaser. The amount of
credit will be pro-rated depending on the time frame
it was returned and the state of the returned
product, i.e. packaging open; unit has been abused,
or used, etc.
Any product returned without proper documentation
may be returned at customer's expense.
New Product Return Credit Process
Request to Return New product and indicate your
reasons for doing so.
Returned products MUST include:
Product to be returned in NEW condition, unless
otherwise agreed upon
b. Original/Copy of original receipt of purchase of
product from Freedom Farms.
15404 Road U
Napoleon, OH 43545
Upon receipt and evaluation of product a Credit Memo
will be issued to customer for the credit allowed,
minus restocking fee.