New Product Return Credit

In an effort to maintain customer satisfaction and support, Freedom Farms will allow NEW, unopened, products to be returned within the below listed time frames. Products can be returned on the basis that customer expectation has not been met.

New Product Return Credit Specifications
All returns are subject to a restocking fee of $25 or 10% (whichever is greater) and will automatically be deducted from the amount of credit authorized from the return.
For any customer who purchased a product, they may return it within ninety (90) days for credit ONLY.

Credit issuance is as follows:

• Full credit, (minus restocking fee) if received within 2 weeks from date of purchase
• 75% credit (minus restocking fee) if received within 30 days from date of purchase
• 50% credit (minus restocking fee) if received within 90 days from date of purchase
• All restocking fees will be deducted from the credit value received.
• No returns will be accepted after 90 days from date of purchase.

If the product is not in NEW condition and still in its original packaging, customer will not receive full credit. If product is used in any way, Freedom Farms will be responsible for deciding the amount of credit to be given to the purchaser. The amount of credit will be pro-rated depending on the time frame it was returned and the state of the returned product, i.e. packaging open; unit has been abused, or used, etc.
Any product returned without proper documentation may be returned at customer’s expense.

New Product Return Credit Process
Call 1-419-261-8192
Request to Return New product and indicate your reasons for doing so.

Returned products MUST include:
Product to be returned in NEW condition, unless otherwise agreed upon
b. Original/Copy of original receipt of purchase of product from Freedom Farms.

Freedom Farms
15404 Road U
Napoleon, OH 43545

Upon receipt and evaluation of product a Credit Memo will be issued to customer for the credit allowed, minus restocking fee.